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Made-to-Measure Shirts Online
What Do Our Customers Say?

Personal, attentive service

At Swann, the founding partners still oversee our online customer service. We believe it is the cornerstone of our made-to-measure shirt brand online. Our priorities are:

  • our customers' satisfaction with their experience and with the shirts we deliver
  • responding quickly to your requests (messages, phone, text)
  • the advice we can give you on style and finishes
  • guiding you as you take your measurements online
  • checking the orders you send us, to make sure the measurements and your choice of fabrics and finishes are consistent
  • the flexibility to change any choice (fabrics, collars, cuffs and so on) as long as the shirt has not been cut
  • handling any returns after you have bought from us. Our made-to-measure guarantee lets you send your shirt back if the fit is not right, whatever the size, price or range of your order

A made-to-measure service

Every order is treated individually.

We want your experience with us to be the best it can be. Online or in our stores in Paris and Bordeaux, you can create your shirt to your taste and measurements, for a garment that is like you and stands apart from ready-to-wear. We want your first online made-to-measure shirt to set the standard for everything that follows. Even if it is very rare, we are not immune to a quality defect, a measurement error on a pattern or a late delivery.

What matters most when this happens is how you are told about it, and the solutions we can find to meet your expectations and your deadlines. Fortunately it remains exceptional, thanks to the tracking tools we have set up with our workshops and to the training of our teams.

Made-to-measure shirt collar

Your feedback matters

Feedback, every time

The quality of our service matters as much as the quality of our products, which is why your feedback means so much to us. We ask you about your Swann experience after your order, and again after your shirt has arrived and you have tried it on, whether it is a standard order or a gift box.

Customer satisfaction survey - Swann shirts

98% of our customers recommend us

For two years we listened to and surveyed our customers, to understand why they buy their shirts from Swann and recommend us. Why do renowned suit tailors send their clients to us for their shirts?

90.4% Very good
7.7% Fairly good
Based on 654 responses
2017 survey

Customer Reviews

Here is a selection of feedback from customers after their made-to-measure clothing order (translated from French).

Hello Vincent,

We did manage to speak to our daughter yesterday, before she packed to join us.
She was also very touched by your help and by the kind little note, which I have not yet had the pleasure of reading.
It is fair to say you have mastered the art of customer service, which is the foundation of loyalty. Rest assured I will remember it; I will be in mainland France in October and will come by the store to collect my next order. I will bring you something from New Caledonia, and hope to hand it to you in person.

Happy Bastille Day and thank you again.
Kind regards
EV

Hello Thibault,

Following your email below, I have just answered your questionnaire.
I forgot to tell you that I have just tried on the shirt I ordered in heavy Oxford cloth, and it is superbly impeccable and pleasant to wear. Everything is perfect, everything.

Congratulations.

Best wishes, and see you very soon,
CK

Hello,

I have received one shirt from my order XXXX. I confirm the measurements are right. You can make the second one. Congratulations on the quality of your work, and I am glad it is made in France. A happy man!

Kind regards,
AT

Thank you, that is kind.

A review of the dozen or so shirts I have ordered, in case it helps:

  • the fabrics are always very good quality and age well; only after years of washing do they start to tire a little
  • the website is clear, sometimes a little tricky when changing options, where you have to click twice (on my iPad Pro at least) for the new option to be saved (e.g. changing the collar type); I nearly got caught out several times
  • the cuts are good and applied correctly every time (after our early mishaps!)
  • the only difficulty is sometimes judging the size of a pattern (e.g. a check) or the exact shade (often brighter than on screen); I stick to small checks and muted shades to avoid bad surprises, as there were two shirts I never really wore!
All in all it is really very good. Every time I tell myself I will come to the store to choose the fabrics and avoid the problem listed above, but I never do! I have some shirts made by major houses, but for now I find Swann offers the best value for quality.
A short list in case it helps!

Have a good evening
JB

Good evening Thibault,

The shirts have arrived. They are perfect!

Thank you again. Have a lovely weekend,
JdK

Jacket received. It is beautifully done. Thank you and well done. You can be proud of your teams' work!
FH

Good evening,

I confirm my order has arrived. Thank you for such a quick and efficient service. Have a good weekend.

NC

Thank you for your impeccable service!

NP

Hello,

Besides being entirely satisfied with all the shirts you make for me, I wanted to congratulate you on your new label, which is very elegant and stylish!

Best regards,
TS

Thanks Paul,

I look forward to receiving the shirts. Always a pleasure dealing with you guys.

Sincerely,
RH

Dear artists,

You have taste, talent, "the manner" and the finest fabrics: four reasons for my eternal loyalty.

Warm regards
LSF

Hello, I received my shirt today.

I wanted to try made-to-measure and check the quality of the finishes and of the fabric. I would like to say that I am particularly pleased with this shirt. The fabric lives up to my expectations, and the fit seems perfect to me, as do the finishes. I therefore plan to order from you again.

Kind regards
Laurent M.

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